Kraft Heinz

Case Study

Kraft Heinz

Large-Scale 24/7 Food Manufacturing Mobilisation & Transformation

Estate Overview

  • Partner since October 2021
  • 24/7 live production facility
  • 55-acre estate, one of Europe’s largest food production plants
  • 100+ employees transferred under TUPE during mobilisation
  • Integrated services: plant cleaning, hygiene, security, catering, landscaping

This is a safety-critical food manufacturing environment where service disruption or hygiene failure directly impacts production, compliance and brand reputation.

  • The Procurement Challenge

The contract required simultaneous delivery across three high-risk dimensions:

1. Complex TUPE Mobilisation

Transfer of 106 employees from the incumbent provider within a live 24/7 manufacturing site, while maintaining food safety standards and uninterrupted production.

2. Industrial & Operational Risk

Heavy machinery, chemical processes and strict food hygiene controls meant that non-compliance could result in production shutdown, safety incidents or reputational damage.

3. Efficiency & Sustainability Expectations

Kraft Heinz required operational improvements, cost efficiencies and measurable environmental gains without compromising hygiene or safety.

  • The Delivery Model

Samsic deployed a cross-functional mobilisation team incorporating operations, HR, health & safety, training and finance to manage the transition with structured governance.

Key actions included:

  • Formal mobilisation plan with defined milestones and risk controls
  • Weekly stakeholder governance meetings
  • Individual TUPE consultations for all transferring employees
  • Immediate quality framework integration (“The Samsic Way”)
  • ECAT performance auditing with senior-level reporting

Operational improvements were implemented post-mobilisation:

  • Shift pattern optimisation aligned to production cycles
  • Redesigned 40-hour weekend shutdown deep cleans
  • Dedicated Key Account Manager oversight

  • Measurable ESG & Efficiency Impact

Environmental and operational improvements were embedded into core delivery:

36.84% reduction in janitorial chemical usage
50% water reduction through targeted resource management
Technology trials including steam systems and co-botics improving efficiency and cleaning performance
SmartLogic security automation reducing administrative workload and improving access control

These initiatives reduced resource consumption while maintaining or improving hygiene standards and ATP testing results.

Outcome

  • Seamless TUPE transition with no disruption to 24/7 production
  • Improved hygiene performance across shutdown cycles
  • Measurable reductions in chemical and water use
  • Enhanced workforce stability and engagement
  • Improved operational efficiency across a multi-service estate

 

Why This Matters for Constellia Buyers

For public sector and healthcare procurement teams, this case demonstrates:
This case demonstrates:

Proven large-scale mobilisation capability

  • Proven large-scale mobilisation capability
  • Delivery in hazardous, regulated environments
  • Integrated FM governance across multiple service lines
  • Practical ESG integration with measurable operational outcomes
  • Structured risk management in a live industrial setting