Case Study

The Salvation Army

The Salvation Army is a national charity that works with communities across the country, providing a range of
services such as providing emergency shelter, helping victims of modern slavery, offering debt advice, hosting concerts, community engagement groups and children’s nurseries. Samsic UK provides security services for the Salvation Army headquarters in London and their residential premises in Sunbury.

The Benefits

The client has a strong relationship with our officers. Our officers collaborated closely with the client’s FM team during the Covid crisis, especially when covering reception duties; it was a ‘one team’ approach.

At the London corporate HQ, in the aftermath of the London Bridge terror attack in 2017, their cafe area was a haven for members of the public. Our officers made for a secure, reassuring presence, including bag checks.

At the Sunbury site, a residential hotelstyle facility for visiting delegates, our officers help to maintain a safe and welcoming environment for guests. We also created an internal award scheme known as an ‘OSCR’: ‘Outstanding Service Contribution Recognition’, as both an incentive and reward for outstanding performance.

The Challenge

When we initially approached the Salvation Army, they were struggling with some compliance gaps in their existing service, such as unlicensed officers, and handling of sensitive information – which is a huge concern for a charity like the Salvation Army. The client was looking for a reputable provider on SIA’s approved contractor list, with a proven commitment to sourcing and training licensed officers, as well as an excellent track record all other areas of compliance.

The Solution

We achieved an outstanding result in our external SIA audit, placing us in the top 5% of approved contractors. Our dedicated SHEQ officers keep our teams up to date with compliance regulations as they emerge. Samsic UK provides highly trained static security officers, as well as mobile patrolling, key holding, innovative security systems, alarm installation, monitoring and maintenance and more.

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