Case Study

The Leadenhall Building

The office tower is the tallest office space in the immediate area and provides 610,000ft² of office space over 47 floors.

The Benefits

Our collaborative approach at Leadenhall Building contributes to providing an environment that helps deliver “World class service to world-class building” occupiers and visitors, making the building a destination and an icon in the City of London.

With our sustainable initiatives, the client benefits from reducing contaminated waste and focusing on effective segregation and recycling. Instead of having a flat service charge per sq. metre, the client is billed by recycling rate or their waste production, i.e. the more general waste, the higher the bill, which promotes recycling on the site.
Our innovative technology provided a competitive advantage to operations with what the building needs rather than one size fits all. Therefore, we’ve got control over occupancy of ‘where and when’, tailoring daily operations according to the occupancy levels per floor, providing cost saving to the client as there is no need to bring additional resources to unoccupied areas of the building.

The Challenge

When JPC by Samsic, Samsic UK division, were awarded the Leadenhall Buildings in 2016, the primary requirements were to fully align our services with the Leadenhall brand, to support its strategic ambitions, and to ensure they were at the forefront of innovations. The high churn of Contract Managers meant that the contract wasn’t evolving with the fast-paced environment of the central London prime building, with nearly 6,000 occupiers and approximately 700 visitors per day. Data driven decisions through innovations were one of the client’s main priorities as they were looking to be number one in London to drive innovative solutions relevant to the industry.

The Solution

We allocated a dedicated Contract Management team and ensured the training we provided was aligned with both JPC by Samsic, Samsic UK division and The Leadenhall Building’s visions, values, and requirements. To ensure the contract began to evolve with the fast pace environment of the building we put a strategy together in partnership with the client to trial and implement the latest innovations, below are a number of innovations we have implemented:

  • Flexicount – a data technology that monitors the use of key building locations, such as meeting rooms and washrooms, enabling preventative maintenance and just-in-time cleaning interventions to be programmed and completed.
  • Co-botics – technology that takes on repetitive, time consuming tasks, with the capability to vacuum, wash and buff miles of corridors, office space and large halls, conference rooms and leisure facilities.
  • Waste and Recycling – contribution to the building in waste and recycling solution that tracks segregation and monitors recycling percentage per occupier, per stream that gives a full view of the building result.
  • Don’t Waste App – smart recycling technology; we were one of the first in the city to get this implemented. The app gives the client a live report for waste disposal with photographs of contaminated areas giving them the correct readings. It is also a portable device instead of the usual static fix on the wall. It also links segregation data into invoicing without any manual input calculations. Furthermore, it verifies the data provided by a supplier like Veolia.
  • InAcqua – installation and integration of a new cutting edge water harvesting and recycling machine. The technology allows the same water to be used for a week based on 3-4 hours of use each day, minimising water consumption.
  • ECAT – platforms provide an opportunity to record completed cleaning activities in each section. The record is held within the Samsic ECAT quality auditing system, enabling trend and pattern analysis to be completed to support future resource planning and work allocation.

We believe that it is our responsibility to help build a better, more inclusive and sustainable world; hence we are always leading the way with sustainability with all of our clients. For Leadenhall Building, we have introduced ‘Samsic Planet 2030’ which aligns with the client’s internal roadmap and is aimed to demonstrate our desire to reduce the impact of our entire business chain and our commitment to protecting the planet for future generations.

To ensure our roadmap is executed, we’ve devised an ESG steering group to measure the emissions we produce within our internal operations and key suppliers, ensure we are continually reviewing areas we can reduce these emission and offsetting anything else we emit will be offset by engaging in the reforestation of trees across the UK. One of the applied initiatives in ‘Planet 2030’ is ‘Adopt the world’, where we have adopted an area around the Leadenhall building, outside our cleaning contract, to deliver frequent initiatives on litter picking.

We have taken an initiative to provide for the local communities, driving this through the monthly Senior Management Forum and linking to over 100 charities with the building occupiers to recycle furniture, appliances, etc., preventing unnecessary wastage.

To deliver first-class service, we continuously provide training to our teams. This includes:

  • English Language Classes
  • E-learning portal with bespoke to client’s needs training
  • High potential programme to recognize talents
  • NVQs

We also deliver cross-team training, examples of which are fire evacuation/awareness, cleaning operatives providing tips to the engineers and security, and supporting them with fire evacuation and safety around the building.

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