We currently have a vacancy for a full-time, permanent Contract Manager at our JPC by Samsic client site, Regents Place. The main role of the Contract Manager is to oversee the daily operational management and maintain service delivery at the utmost level of excellence.
You will have:
- Excellent communication skills.
- Good organisational skills including attention to detail and multitasking skills.
- Flexible working hours tailored to the needs of the business, including some night shifts.
- Experience in management of budgets.
- IOSH Managing Safely is desirable.
- Self-motivated and proactive, especially regarding taking responsibility for own personal development.
- Unquestionable integrity, discretion, ethical and professional approach to business, commitment and personal credibility.
- Experience in managing a number of contracts efficiently and in a professional manner.
This position involves:
- Ensuring the service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- Ensuring all client queries and complaints are dealt with in a timely and effective manner.
- Keeping the line manager fully advised of any operational difficulties.
- Ensuring the financial performance of each contract is being controlled to the budgeted requirements.
- Maximising the level of business done within each contract.
- Ensuring the required standards and specifications are established as quickly as possible for new contracts.
- Ensuring all health and safety procedures are followed with regards to materials and machinery, and that all adequate supplies are on site.
- Recruiting, inducting, and training new staff.
- Monitoring and reviewing performance of staff.
- Resolving any disciplinary or grievance matters in line with company policy and procedure.
- Completing all procedures and following policies relating to health and safety audits, payroll, Service Level Indicators, induction, training, and expenses accurately and on time.