We currently have a vacancy for a full-τme, permanent Account Manager at our JPC by Samsic client site which is located at Here East. We are looking for a candidate that will bring their experience and passion to Here East, inspire our teams and clients and deliver a unique and world class service in line with JPC by Samsic and Here East values.
You will have:
- A proven track record of managing cleaning or soft services operations in a mixed-use campus or prestigious commercial environment.
- Experience developing and leading a team across multiple shift patterns and team structures.
- Effective people leadership with the ability to engage, inspire, and develop teams to deliver exceptional standards.
- Strong client communication and stakeholder management skills.
- Proactive approach to health and safety, with IOSH Managing (or equivalent).
- Excellent time management, organisation, and prioritisation skills in a multi-tasking environment.
- Strong commercial acumen and experience managing budgets and delivering cost efficiencies.
- A positive, professional, and approachable style that promotes trust and collaboration.
- Attention to detail and pride in delivering a 5-star service.
- Innovative thinking β always looking for new ways to improve client relations, operational performance, and occupiers' experience.
- A genuine passion for team culture, ESG, and making a positive impact.
This position involves:
- Proactively managing all contracted soft services to exceed agreed KPIs and Service Level Agreements.
- Managing quarterly business reviews focusing on team culture, innovation, and ESG.
- Monitoring contract performance and implementing continuous improvements, maintaining compliance with ISO 9001 Quality Management and ISO 14001 Environmental Standards.
- Aligning the onsite team and resources in line with the Here East team-led culture and ethos.
- Recruiting, inducting, training, and coaching a diverse, talented cleaning team.
- Performing regular probation reviews, appraisals, and personal development planning to nurture future leaders and reduce staff turnover.
- Creating a culture of accountability, recognition, and high performance where each team member feels valued and empowered.
- Building and sustaining positive, constructive relationships with clients, guests, contractors, and colleagues.
- Working in partnership with the senior client and property managers to deliver added value and enhance the overall guest experience.
- Supporting and implementing initiatives to drive environmental sustainability, social responsibility, and strong governance across all operations.
- Working closely with associated teams on sustainable and ESG-focused projects, ensuring compliance with environmental and social objectives.