Careers

We currently have a vacancy for a full-􀆟me, permanent Account Manager at our JPC by Samsic client site which is located at Here East. We are looking for a candidate that will bring their experience and passion to Here East, inspire our teams and clients and deliver a unique and world class service in line with JPC by Samsic and Here East values.

You will have:

• A proven track record of managing cleaning or soft services operations in a mixed-use campus or prestigious commercial environment.
• Experience developing and leading a team across multiple shift patterns and team structures.
• Effective people leadership with the ability to engage, inspire, and develop teams to deliver exceptional standards.
• Strong client communication and stakeholder management skills.
• Proactive approach to health and safety, with IOSH Managing (or equivalent).
• Excellent time management, organisation, and prioritisation skills in a multi-tasking environment.
• Strong commercial acumen and experience managing budgets and delivering cost efficiencies.
• A positive, professional, and approachable style that promotes trust and collaboration.
• Attention to detail and pride in delivering a 5-star service.
• Innovative thinking — always looking for new ways to improve client relations, operational performance, and occupiers' experience.
• A genuine passion for team culture, ESG, and making a positive impact.

This position involves:

• Proactively managing all contracted soft services to exceed agreed KPIs and Service Level Agreements.
• Managing quarterly business reviews focusing on team culture, innovation, and ESG.
• Monitoring contract performance and implementing continuous improvements, maintaining compliance with ISO 9001 Quality Management and ISO 14001 Environmental Standards.
• Aligning the onsite team and resources in line with the Here East team-led culture and ethos.
• Recruiting, inducting, training, and coaching a diverse, talented cleaning team.
• Performing regular probation reviews, appraisals, and personal development planning to nurture future leaders and reduce staff turnover.
• Creating a culture of accountability, recognition, and high performance where each team member feels valued and empowered.
• Building and sustaining positive, constructive relationships with clients, guests, contractors, and colleagues.
• Working in partnership with the senior client and property managers to deliver added value and enhance the overall guest experience.
• Supporting and implementing initiatives to drive environmental sustainability, social responsibility, and strong governance across all operations.
• Working closely with associated teams on sustainable and ESG-focused projects, ensuring compliance with environmental and social objectives.

We currently have a vacancy for a full-time, permanent Contract Manager at our JPC by Samsic client site, Regents Place. The main role of the Contract Manager is to oversee the daily operational management and maintain service delivery at the utmost level of excellence.

You will have:

• Excellent communication skills.
• Good organisational skills including attention to detail and multitasking skills.
• Flexible working hours tailored to the needs of the business, including some night shifts.
• Experience in management of budgets.
• IOSH Managing Safely is desirable.
• Self-motivated and proactive, especially regarding taking responsibility for own personal development.
• Unquestionable integrity, discretion, ethical and professional approach to business, commitment and personal credibility.
• Experience in managing a number of contracts efficiently and in a professional manner.

This position involves:

• Ensuring the service delivery specification is implemented and adhered to.
• Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
• Ensuring all client queries and complaints are dealt with in a timely and effective manner.
• Keeping the line manager fully advised of any operational difficulties.
• Ensuring the financial performance of each contract is being controlled to the budgeted requirements.
• Maximising the level of business done within each contract.
• Ensuring the required standards and specifications are established as quickly as possible for new contracts.
• Ensuring all health and safety procedures are followed with regards to materials and machinery, and that all adequate supplies are on site.
• Recruiting, inducting, and training new staff.
• Monitoring and reviewing performance of staff.
• Resolving any disciplinary or grievance matters in line with company policy and procedure.
• Completing all procedures and following policies relating to health and safety audits, payroll, Service Level Indicators, induction, training, and expenses accurately and on time.

Internal Vacancy: Marketing & Events Coordinator

We currently have a vacancy for a full-time, permanent Marketing & Events Coordinator which will be remote/office based. This role will help coordinate internal campaigns, support events and awards, and manage core marketing operations.

Please send applications with your CV to tc@samsic.uk

You will have:

• 2+ years’ experience in a marketing or communications coordination role (in-house or agency).
• Basic understanding of marketing workflows, campaign operations, and stakeholder communication.
• Hands-on event organisation experience.
• Experience using Salesforce or similar CRM systems.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Proactive with a solutions-focused attitude.

This position involves:

• Coordinating internal campaign logistics, including internal communications, employee engagement initiatives, and monthly newsletter distribution.
• Coordinating deadlines, assets, and stakeholders for outbound email and social media campaigns.
• Supporting scheduling and guest logistics for company podcast recordings, video interviews, and related content production sessions.
• Assisting in sourcing content inputs (e.g., quotes, images, stats) for case studies, internal comms, and external content by liaising with internal stakeholders.
• Serving as point of contact for inbound web sales calls; logging lead information into Salesforce and passing it to the sales team promptly.
• Organising internal and external events including conferences, exhibitions, and marketing-led campaigns.
• Coordinating budgets, logistics, design briefs, suppliers, venues, and timelines.
• Supporting internal and external charity campaigns, coordinating marketing materials, photos, and stories.
• Scheduling and coordinating guest logistics, recordings, and content briefings for internal podcast episodes.
• Managing administrative access to LinkedIn Sales Navigator.

Internal Vacancy: National Mobilisation Manager

We currently have a vacancy for a full-time, permanent National Mobilisation Manager for Samsic UK. The main role of the National Mobilisation Manager will be responsible for working closely with the operational field teams, and other departments to ensure a smooth mobilisation and a high standard of service that meets client expectations.

Please send applications with your CV to tc@samsic.uk

You will have:

• Proven professional experience in mobilising medium and large size contracts.
• Demonstrable experience or understanding of an operational role within FM/Soft Services, with a bias in cleaning/security.
• Articulate and thorough, showing attention to detail.
• Effective communicator both orally and in writing, with the ability to influence without formal authority.
• Ability to produce progress reports and action plans to ensure mobilisations remain on track.
• Strong commercial awareness.
• Competent in the use of all other Microsoft packages.
• Strong, effective and competent communicator and presenter.
• Demonstrates good inter-personal skills and develops relationships based on mutual respect and professionalism.

This position involves:

• Lead the implementation of the mobilisation plan in line with the requirements of the contract scope and agreed processes for cleaning, security & TFM.
• Engage with key stakeholders and act as the conduit to ensure all mobilisation actions are completed in the agreed timeframes.
• Manage the mobilisation process, ensuring all actions are completed within the GANNT plan deadlines.
• Co-ordinate with relevant BDM/Sales and Marketing Director for all Contract & Financial information.
• Co-ordinate the relevant business support departments (Operations, HR, IT, QHSE, Finance) at various stages throughout the process.
• Co-ordinate with operations ensuring all subcontractors actions is achieved within agreed budgets and timeframes.
• Co-ordinate with HR and Operations for all with TUPE consultations.
• Chair weekly meetings with all internal stakeholders and clients to update on the contract mobilisation progression, sharing the updated mobilisation plan.
• Co-ordinate the transitional phase of the mobilisation following go- live, including internal and external meetings.

For a full job description, please email tc@samsic.uk