Careers

You will have:

• Good IT skills.
• Good numeracy skills.
• Excellent communication skills.
• Good attention to detail.
• Ability to work alone and as part of a team.
• Full, clean driving licence.
• Flexible working hours tailored around the needs of the business.
• Preferably multi-site contract management experience within the cleaning industry.
• BICSc and IOSH qualifications desirable.

This position involves:

• Responsibility for daily operational management of client contract sites, including service delivery personnel, teams, and sub-contractors.
• Travelling throughout the region.
• Following all company procedures and systems.
• Managing payroll and allocation of wages, materials, equipment spend, and budgets.
• Checking and ensuring delivery of a high-quality service.
• Developing opportunities to grow the business.
• Liaising with clients, managers, sales teams, and operational personnel on a regular basis.
• Actively supporting staff development and demonstrating strong leadership skills.
• Demonstrating respect and high ethical standards while acting as an ambassador for the business.

We currently have a vacancy for a full-time, permanent IT Service Analyst based in our Coventry office to support and build on the company’s success and growth.

You will have:

• 6–12 months’ experience working in an IT Service Desk support function.
• Ability to work well under pressure and use initiative.
• Excellent interpersonal skills: diplomatic and able to inspire user and employee confidence.
• A passion for delivering first-class, customer-centric IT service to our internal customer base.
• Good understanding of ITSM and ITIL (or equivalent) is desirable.
• Basic understanding of cyber security.
• Good knowledge of M365, M365 Admin, and Windows, including user administration (or transferable skills).
• Experience managing hardware running the following OS: Windows 10, ChromeOS, iOS.
• Knowledge of Microsoft-based operating systems and Android/iOS.

This position involves:

• Providing support for end-user applications (e.g., M365, Microsoft Office, in-house/industry-specific apps).
• Troubleshooting application issues and errors.
• Providing support for M365/Active Directory & operating systems (Windows/Android/iOS).
• Logging and categorising incoming support requests.
• Providing first-level/second-level support and troubleshooting.
• Handling user requests for IT services (e.g., password resets, account creation, software installations, hardware procurement).
• Updating and maintaining the knowledge base with articles and solutions to common issues.
• Creating and tracking IT asset records in our Asset Management database (hardware, software, licences, etc.).
• Generating reports on incident volume, resolution times, and other metrics.
• Onboarding new users and providing IT orientation.
• Participating in IT projects and initiatives.
• Adhering to IT security policies and procedures.

• 2+ years’ experience in a marketing or communications coordination role (in-house or agency).
• Basic understanding of marketing workflows, campaign operations, and stakeholder communication.
• Hands-on event organisation experience.
• Experience using Salesforce or similar CRM systems.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Proactive with a solutions-focused attitude.
• Experience using M365, SharePoint, LinkedIn and other social media platforms, GA4, and reporting dashboards.
• Experience using Canva or similar tools.
• Experience using project management tools and email platforms such as Mailchimp, Klaviyo, or HubSpot.

This position involves:

• Coordinating internal campaign logistics, including internal communications, employee engagement initiatives, and monthly newsletter distribution.
• Coordinating deadlines, assets, and stakeholders for outbound email and social media campaigns.
• Supporting scheduling and guest logistics for company podcast recordings, video interviews, and related content production sessions.
• Assisting in sourcing content inputs (e.g., quotes, images, stats) for case studies, internal comms, and external content by liaising with internal stakeholders.
• Serving as point of contact for inbound web sales calls; logging lead information into Salesforce and passing it to the sales team promptly.
• Organising internal and external events including conferences, exhibitions, and marketing-led campaigns.
• Coordinating budgets, logistics, design briefs, suppliers, venues, and timelines.
• Supporting internal and external charity campaigns, coordinating marketing materials, photos, and stories.
• Scheduling and coordinating guest logistics, recordings, and content briefings for internal podcast episodes.
• Managing administrative access to LinkedIn Sales Navigator.

You will have:

• Good IT skills.
• Good numeracy skills.
• Excellent communication skills.
• Good attention to detail.
• Ability to work alone and as part of a team.
• Flexible working hours tailored around the needs of the business.
• Preferably multi-site contract management experience within the cleaning industry.

This position involves:

• Overseeing and managing key client accounts within the company.
• Developing strong relationships with clients, understanding their needs and objectives, and aligning the company’s products and services to meet those requirements.
• Monitoring and evaluating performance metrics, ensuring alignment with strategic objectives.
• Checking and ensuring delivery of a high-quality service.
• Developing opportunities to grow the business.
• Liaising with managers, sales teams, and operational personnel on a regular basis.
• Actively supporting staff development and demonstrating strong leadership skills.
• Demonstrating respect and high ethical standards while acting as an ambassador for the business.

You will have:

• Experience in payroll administration or a similar role.
• Strong attention to detail and accuracy in data processing.
• Proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Ability to handle confidential information with professionalism.
• Excellent organisational and time-management skills.
• Familiarity with UK payroll legislation and compliance requirements.
• Experience with payroll software systems.
• Willingness to work towards recognised payroll qualifications.

This position involves:

• Processing starters, leavers, and contract amendments, ensuring data is accurately recorded in the payroll system.
• Processing statutory payments, including Statutory Sick Pay (SSP), Statutory Maternity Pay (SMP), and other statutory entitlements.
• Running payroll for approximately 4,000 employees, ensuring accuracy and timeliness.
• Maintaining employee records, including personal details, bank details, and tax codes.
• Ensuring compliance with relevant payroll laws, regulations, and company policies.
• Supporting audits and producing accurate reports for internal and external stakeholders.
• Responding promptly to payroll-related queries from employees, providing clear and accurate information.
• Using Excel and payroll software to manage, analyse, and reconcile payroll data.
• Performing data checks to ensure accuracy and integrity.
• Contributing to process improvements within the payroll function.
• Assisting with the implementation of new systems or software updates.
• Taking advantage of company-sponsored opportunities to gain payroll qualifications.

You will have:

• Analytical thinker with a hands-on approach.
• Resilient and adaptable to change in a fast-paced environment.
• Commercially astute with a focus on value creation.
• Collaborative mindset with strong relationship-building ability.
• Passion for problem solving and conflict resolution.
• Minimum of 3 years’ experience in a procurement or supplier-facing role.
• Proven track record of managing suppliers and delivering cost savings.
• Strong background in contract management and performance frameworks.
• Proficient stakeholder engagement and influencing skills.
• Intermediate M365 skills.
• Experience in greenfield procurement environments (building processes from scratch).
• Exposure to ESG integration and sustainable procurement practices.
• Familiarity with Facilities Management service categories (cleaning, maintenance, security, waste management).

This position involves:

• Supplier performance: Holding monthly meetings with preferred suppliers to measure KPIs, collate feedback from operational teams, act as an escalation point, create performance dashboards, and manage end-to-end escalation and performance improvement plans.
• Supplier due diligence and record management: Ensuring supplier details are up to date, issuing and collating annual supplier questionnaires (diversity, social value, sustainability), and performing credit checks on business-critical suppliers.
• Contract management: Collating supplier contracts, maintaining the contract database, identifying contract leakage, managing terminations and mobilisations, ensuring commercial terms are met, and supporting operational teams with supplier queries.
• Commercial control: Driving cost savings through consolidation under preferred suppliers, ensuring delivery against agreed commercial terms, and identifying in-contract savings via efficiencies, supplier initiatives, or technology.
• Supplier development: Delivering annual supplier plans and projects, identifying opportunities and efficiencies, addressing root causes of recurring service issues, reviewing sourcing strategies (insourcing vs outsourcing), and developing standardised processes to improve consistency and efficiency.
• General procurement support: Supporting contract renewal negotiations and deputising for the Head of Procurement when required.

Deadline: Friday 16th January 2026

Internal Vacancy: Supplier Relationship Manager

For a full job description, please email Rebecca.Stockton@samsic.uk.