For London Metropolitan University (LMU), the student experience is crucial to the university’s success, and they needed a partner who could meet the demands of six busy, high-footfall sites. Service standards had been falling short, and student experience was at risk.
Samsic UK mobilised 56 operatives, engaging them and supporting their efforts with smart sensor technology, cobotics, and chemical-free cleaning solutions. The teams were also empowered through Samsic UK’s training, wellbeing, and recognition programmes.
Following Samsic UK’s efforts, LMU now receives 95% KPI scores, enhanced sustainability credentials, and a motivated workforce – and all in full partnership with CBRE.
Success at a Glance
Our Three-Phase Transformation
1. The Challenge
- London heritage estate requires frequent maintenance and flooding support.
- Service stagnation and under-supported cleaning teams.
- High student footfall requires frequent emergency cleans.
- LMU’s strong sustainability goals means that an innovative approach is required.
2. Our Solution
- Mobilised 56 operatives with a full, supportive TUPE process and mandatory training.
- Introduced cobotics (Phantas), the chemical-free Toucan Eco Active solution, and sensor technology.
- Continuous improvement tracked via ECAT and CBRE’s own SI portal.
- Launched Cleaner of the Month awards, wellbeing support, and career development through Samsic’s Learning Management System to support cleaning team engagement and progression.
3. The Result
- 95% KPI scores sustained across all six sites.
- Improved student and visitor experience with fast emergency response.
- Significantly improved cleaning team morale, retention, and engagement with recognition programmes.
- Long-term, trusted partnership with LMU, established through transparency, sustainability, and innovation.