When Firstsource, a global outsourcing partner for Fortune 500 companies, required trusted cleaning and security services across its UK business centres, CBRE turned to Samsic UK.
Samsic UK combined innovation with people-first support, mobilising teams across five sites, introducing cutting-edge smart technology, and strengthening morale with training, recognition, and engagement.
Today, Firstsource enjoys 98.67% SLI scores, reduced incidents, award-winning security, and a streamlined service delivery.
Success at a Glance
Our Three-Phase Transformation
1. The Challenge
- Fragmented services across three incumbent suppliers.
- Delays in TUPE transfer data caused uncertainty for Samsic UK teams.
- Lack of equipment and limited training from the previous contract.
- Security incidents and accountability gaps undermined performance.
2. Our Solution
- 98.67% SLI scores across five national sites.
- Just 21 recordable incidents at Birmingham’s Tricorn House since go-live – a significant reduction.
- Firstsource Derby security team recognised with a BSIA “Best Team” award within six months.
- Stronger staff engagement and inter-team morale, and streamlined operations for CBRE and Firstsource.
3. The Result
- 98.67% SLI scores across five national sites.
- Just 21 recordable incidents at Birmingham’s Tricorn House since go-live – a significant reduction.
- Firstsource Derby security team recognised with a BSIA “Best Team” award within six months.
- Stronger staff engagement and inter-team morale, and streamlined operations for CBRE and Firstsource.