Before Samsic UK began providing professional cleaning services at Emerson’s UK sites, cleanliness standards were low, teams were under-supported, and service visibility was poor.
In just months, we stabilised services with stronger management support, introduction of demand-driven PEGO technology, and Zaco cobotics.
Emerson, with CBRE’s oversight, now benefits from 97% cleanliness scores, real-time accountability, and trusted service excellence.
Success at a Glance
Our Three-Phase Transformation
1. The Challenge
- Poor cleanliness and lack of communication across sites.
- Cleaning teams were unsupported, with no direction and no accountability measures across the service.
- Inventory shortages and service standards below expectations.
2. Our Solution
- Provided cleaning teams with BICSc-accredited training and access to our comprehensive Learning Management System, elevating confidence and performance.
- PEGO smart cleaning technology implemented for 100% outcome-based cleaning and efficiency.
- Zaco 1000 cobots deployed to support healthier workplaces.
- ECAT auditing implemented for transparent, evidence-based reporting and compliance.
3. The Result
- 97% cleanliness scores across all UK sites.
- 93% task completion rate at Aberdeen; 15% of hours saved at Leicester to support value-adding action.
- Improved collaboration, with client meetings reduced from weekly to monthly.
- Trust enhanced between Emerson, CBRE, and Samsic UK.