AA Customer

Case Study

Emerson

Operating in over 150 countries, Emerson supports industries ranging from oil and gas and power generation to aerospace and defence solutions. In the UK, Samsic was selected by Emerson’s facilities management partner, CBRE, to conduct cleaning services and other soft services at four national sites.

The Benefits

As a Fortune 500 company, Emerson requires a soft-services partner capable of protecting its reputation, daily operations, and driving efficiency across its estate. Through the partnership with Samsic UK, both Emerson and CBRE have achieved a significant uplift in standards, trust, and long-term value.

Samsic UK has delivered:

  • Elevated cleanliness and efficiency – SLI scores achieve 97% across sites, and cleaning teams are supported by AI-powered cobotics and PEGO outcome-based cleaning technology.
  • Optimised resource use – Flexible, real-time scheduling ensures operatives clean only the areas that need attention, optimising contracted hours and minimising wasted costs. At Aberdeen, for example, PEGO recorded a 93% task completion rate, while 15% of tasks at Leicester were marked “not required,” reflecting Emerson site usage patterns.
  • Empowered cleaning teams – The previously unsupported cleaning team are now empowered with BICSc-accredited training, access to our cloud-based Learning Management System, and a suite of employee benefits that support their wellbeing.
  • Healthier, safer environments – Alongside more efficient cleaning schedules, the HEPA13 filters of the Zaco 1000 cobot enhance site hygiene by removing 99.95% of airborne particles.
  • Transparent accountability – ECAT audits, combined with PEGO data, provide real-time, evidence-based visibility for Samsic UK, CBRE, and Emerson management, ensuring consistency, trust, and long-term planning.
  • Strengthened collaboration and trust – The contract has matured from weekly client meetings to monthly reviews, reflecting Emerson’s confidence in Samsic UK’s delivery.



With Samsic UK’s combined approach of supporting on-site teams, driving innovative technology usage, and ensuring transparency, Emerson’s sites have transformed into cleaner, more efficient, and more resilient workplaces.

The Challenge

Before mobilisation with Samsic UK, Emerson had long experienced difficulties with soft services. The cleaning team suffered from poor management support and visibility, and an overall lack of communication across the teams. Several sites reported inventory difficulties, with a lack of stores orders being made to replenish cleaning supplies.

As a result, cleanliness standards were poor and far below expectations. Operatives had little direction, and reporting systems were unable to support accountability or continuous improvement.

Recognising these challenges, CBRE, following a longstanding partnership with Samsic UK, introduced Samsic to Emerson in early 2025. With its reputation for service excellence, collaborative communication, and innovation, Samsic UK was positioned as the right partner to elevate Emerson’s site standards.

The Solution

Building A Strong Team

Samsic UK’s mobilisation process prioritises people and relationships. Once selected by CBRE and Emerson to provide cleaning and other professional soft services, Samsic UK conducted a comprehensive TUPE process, with all 11 existing cleaning operatives fully onboarded. Each operative was provided with BICSc-accredited training and given access to Samsic UK’s suite of employee benefits and 24/7 Learning Management System.

Following initial mobilisation, ongoing site visits, training, and management support ensure consistent quality and engagement. Additional technologies and processes are recommended as part of ongoing improvement initiatives.


PEGO: AI-Powered, Real-Time Efficiency

PEGO, installed across all four Emerson sites, enables outcome-based cleaning tailored to real-time usage patterns. Combining digital twin technology, sensors, AI, and task management software, PEGO ensures operatives prioritise the building areas that require the most attention. Its user-friendly mobile app supports accountability and feedback from cleaning operatives, with monthly reporting supporting trust, collaboration, visibility, and compliance between Emerson, CBRE, and Samsic UK.


Zaco 1000 Cobotic Technology: Driving Continuous Cleanliness

At Emerson’s high-traffic sites in Leicester and Aberdeen, Samsic UK has deployed Zaco 1000 cobots to handle routine vacuuming. For Emerson, the Zaco 1000 seamlessly integrates and complements the efforts of the cleaning operative team, helping the team to focus on more complex tasks, such as deep cleaning or consumables replenishment.

The Zaco 1000’s intelligent mapping technology ensures task precision, and operating in conjunction with or beyond cleaning shifts, the cobotic technology maintains site presentation throughout the day. In addition, the workplace is healthier, with the integrated HEPA13 filter capturing 99.95% of airborne particles.


ECAT: Data-Driven Compliance and Accountability

Samsic UK’s ECAT – Electronic Compliance Audit Tool – technology provides transparent visibility of Emerson service operations through an easily accessible cloud-based portal. Supported by photos, time stamps, and real-time data, ECAT ensures transparency and accountability for both Samsic, CBRE, and Emerson teams. Combined with PEGO’s insights, ECAT offers a complete, reportable picture of service performance and trends while guiding future improvements.

From daily tasks to long-term value, Samsic UK delivers increasing results for Emerson in a service that is defined by innovation, trust, and high-performance partnership.

Commercial Cleaning